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| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | 안녕하세요, 한국사람을 구한다는 Job Recruiter의 부탁으로 올립니다. 읽어보시고 관심있으신 분은 제일 아래의 이메일로 연락 바랍니다. 감사합니다. Our client, a pioneer of new storage memory platform that significantly improves processing capabilities, is seeking qualified candidates to join their dynamic team. Job Responsibilities: · Create, manage and respond to trouble-tickets submitted by internal and external customers experiencing challenges using Company’s products and/or Software, seeking to resolve tickets and support customers quickly and efficiently. · Ensure customers receive the proper level of support, per their Support Contract or Warranty, within the specified SLAs. · Provide exceptional customer support to Company’s Customers via telephone calls, chat, email communications and WebEx sessions. · Stay on top of current team and department items through attending and participating in internal meetings. · Utilise knowledge, skills and abilities to support customers 24X7 and by completing on-call duties as assigned. · Author, update and submit regular entries into a KB/Wiki designed to address common questions, advanced usage techniques and capture best practices for internal and external customers. · Ensure timely, quality responses to customer inquiries and proactive communications as needed to enhance customer satisfaction and minimize service down time. · Participate in projects according to the management’s decision. Job Requirements: · Associates or bachelor’s degree, certifications or equivalent experience. · Exceptional customers service skills; must be able to successfully communicate with all levels employees in an organization via phone, e-mail and chat. · At least 3-5 years of experience in a technology troubleshooting-related field or equivalent experience, supporting enterprise level customers. · Experience working in a team-oriented technical support or customer service environment. · Basic understanding of data storage concepts and terminology. · Excellent analytical and advanced troubleshooting skills with end-users/customers. · Excellent customer service and communication skills in English and Korean, both verbal and written. · Advanced experience with operating systems (Linux, Windows, Unix or OSX) and server/PC hardware and drivers, preferably in an enterprise setting Interested candidates can send in their resumes to renu.kaki@farorecruitment.com.sg Thanks & Regards, Renu @ Faro Recruitment |
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