안녕하세요, KOTRA 싱가포르 무역관 K-Move팀에서 지원하고있는

Bloomberg Singapore에서 아래 링크와 같이 Customer Support Representative직을 구인하고 있습니다.

관심 있으신 분들은 하단 링크를 통해 지원해주시기 바랍니다. (이메일 지원불가)

https://kotra.recruiterpal.com/career/jobs/6ewjl 

[About Us]

Bloomberg fuels the power of information and technology to bring transparency to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.   In a career at Bloomberg, you will play a significant role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Driven. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull! We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.  

[Job Summary]

The team has two critical focus areas : to provide outstanding customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

We are in charge of installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. We assist fast-paced clients operating Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, we connect with our clients, including CEOs and executive managers, with access to proprietary date and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to.

• Effective customer account management and deliver an exceptional customer experience

• To understand and resolve customers' concerns by applying appropriate skills and meet customers requirement in effective way

• Timely response to internal and external customers' enquiries and emails

• Accurate and timely processing of orders within turnaround time

• Ensure every order is always compliant to Agilent's policies and processes• Prompt follow-up on order management to ensure revenue recognition

• Keeping customers informed about order status

• Maintaining post order entry responsibilities using control related reporting to ensure compliance

• Consistent contribution to achieve department key performance indicators

• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers

[Qualification]

You come to work with a purpose, are curious and take pride in being customer service driven. You love being a member of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

-Bachelor's degree or equivalent experience

-Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)

-A proven interest in Finance and Technology

-Desire to develop skills and experience in customer service in a fast-paced FinTech environment

-Eagerness to learn new technologies and ability to retain information

-Multi-tasking and problem solving skills as well as an ability to work independently and being involved with a larger international team

-An interest in progressing a career within Bloomberg

-Proficiency in Korean & English (written and verbal)

-Work experience in a client/customer facing role

-Curiosity to identify, research, and resolve customer technology, software and hardware issues

-Awareness of data management, privacy and information security

-Aptitude to work within highly connected and software-based systems

[Other Information]

*Occasionally work weekends or on a bank holiday (weekday off in lieu)

*We provide all new hires an 8-week long training program, which covers aspects such as an introduction to our products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our outstanding approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists are enabled to be involved in mentoring, recruiting, quality control and idea generation.
 
You will have the opportunity to further develop your technical skills within the Technology Services and Solutions Business or champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Enterprise Technology Services, Global Data, Compliance, Engineering as well as Advanced IT roles and Client Financial Services.

*We regret to inform you that only shortlisted candidates will be notified. 

*본 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다