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로그인- momosopa (jktsophia)
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1,377
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0- 2013-02-12 10:14
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 이름 | 연락처 | ||
| 이메일 | 주소 | ||
| 학력 | 경력(년) | ||
| 현재비자 | 희망연봉 | ||
| 내용 | <Customer Service 고객 마켓팅 전공자 또는 경력 보유자를 찾고 있습니다> 당사는 최고의 환경에서 일 할 수 있는 국내 대기업 업체이며, 새로운 페러다임을 구축할 인재를 필요로 합니다. 특히 외국계 글로벌 기업에서 근무하셨던 CS 전문 경력자 특히 구글, 애플, 야후, MS, Amazon, Ebay, Yahoo,브리자드 CS Manager 경력자 분들에게 최고로 연봉을 보장해 드립니다. <자격 조건 > - 고객마케팅 전공자 또는 관련 경력 보유자 - 컨텐츠서비스관련 고객만족실 또는 CS부분 유경험자 - 관련 경력 4년 이상인자 (석사의 경우 2년 이상, 박사는 경력 무관) - 영어로 전 업무 가능한 자 - 구글, 애플, 야후, MS, Amazon, Ebay, Yahoo, 블리자드 CS Manager 경력자 최고 우대 이력서 접수처 -> 담당자 : 김부현/ Tel : 02) 558-3191/email : jktsophia@naver.com -------------------------------------------------------------------------------------------- Position Summary: Team Objectives: Deliver Company services to customers and listen to them to provide strategic advice on the internal senior executive team. Creating CS strategy to increase work productivity and continuously improve CS methods, approaches, and contribution while being cost-sensitive. Planning to enhance the major functions in CS ticketing tools such as CS status, knowledge management, and administration. Essential Job Functions (listing most important first): • Customer support channel and process flow for online service. • Run CS analytics such as BI, CSAT, and Sentiment index. • Create training materials and provide training for CS agents whenever new service is launched. • Create analysis report of CS trend and volume of all Customer Support efforts. • Perform strong effective communication regarding unexpected CS issues with development team, planning team, and other related departments on a daily & real time basis and provide useful and strategic advice to them. Essential Job Requirements: Education (Degree/Major) Bachelors Degree is required Experience - 5~7 years of progressively more responsible positions in Customer Support, preferably in a similar industry in these firms, Internet Portal, Telecom Service Provider, and Digital convergence (device-content-solution). Required Skills - Demonstrated ability and proficiency in managing Global Customer Support. - Strong effective communicator in writing and in interpersonal communication in both of Korean and English. (Bilingual should be mandatory for effective communication) - Ability to manage multiple priorities and consistently meet deadlines amid routine interruptions Preferred Skills - Familiarity and skill with CS ticketing tools, analytics tools. Other Requirement - Experience in multiple locations and globally is a plus. |
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