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At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
We are seeking Customer Experience Specialists fluent in Korean to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous, and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets, and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.
Customer Experience Specialist (Korean speaking)
Job Summary:
Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.
In this position, you will have to:
- Handle calls primarily in Korean language to attend to our global customers who converse in this language. Occasionally, you may also be asked to handle calls in English
- Work 40 hours per week with two consecutive days off
- Answer calls in an efficient, courteous, and accurate manner
- Assess customer needs
- Offer solutions and additional products
- Interact with a globally diverse group of customers and colleagues
- Build customer relationships and ensure timely response and resolution of issues
- Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline
- Sell travel-related services and promote credit card vendor partner products
- Optimize booking opportunities and promote member retention and loyalty
- Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
- Able to learn and react quickly
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Monthly Salary of SGD 3100 plus a monthly language allowance of SGD 500
- Opportunities to earn additional monthly performance incentive after completing the six-month probation period
- Industry-leading profit sharing
- A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy
- Comprehensive health & wellness benefits including medical, dental, and life benefits
- Paid training includes instruction, observation, exams, and performance measures
- Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program
- Career development programs are available for your long-term career goals
- Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.
What you need to succeed (minimum qualifications)
- Embraces diverse people, thinking, and styles.
- Consistently makes safety and security, of self and others, the priority.
- Must be a Singapore citizen or Singapore Permanent Resident.
- TOPIK Level 6 for Korean language.
- Proficiency in written and spoken English to meet essential job functions for training and internal communications.
- Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches.
- Excellent telephone etiquette, good written and verbal communication skills.
- You will be accountable for meeting individual (KPIs) and team goals.
- Must have a flexible schedule as this position will require you to work weekends and holidays.
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