INDOGUNA SINGAPORE는 태국 C.P GROUP를 모기업으로 두고 7개국에서 식품을 유통하는 기업입니다. 싱가포르 현지 CS직무를 채용중에 있으니 아래 직무 및 자격 확인하시고 tony.kang@indoguna.com.sg 로 지원 부탁드리겠습니다.

Job purpose As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers. 

Duties and responsibilities 

-Process customer orders accurately and efficiently using our designated systems or software. 

-Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products. 

-Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise. 

-Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations. 

-Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction. 

-Continuously improve customer service procedures and processes to enhance efficiency and service quality. 

-Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications 

-Excellent communication skills (verbal and written) with a customer-centric approach. 

-Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail. 

-Problem-solving skills and the ability to handle challenging situations professionally. 

-A proactive attitude with a commitment to delivering exceptional customer service. 

-Proven experience in a customer service role, preferably in the food service or hospitality industry. 

-Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus